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Q: Why don't you offer customer pick-up for a lower price?
A: We don't offer customer pick-up due to the fact our insurance will not allow us to do so and still cover our customer. The savings is not worth the risk to our customers and their guest. The site inspection and set up is to only be done by a trained professional. Before you pick it up please ask to see if you are covered by their insurance!
Q: Does the price include set up and delivery?
A: Yes, for local customers. Additional fees may apply for areas farther out. Please call us if you would like to discuss your fuel surcharge by address (we are flexible). Remember, prices do not include sales tax until you complete your order through the check out page.
Q: What if we have to cancel? A: If your order is cancelled on date of event prior to setup for rain or high winds we will reschedule or refund your balance. All non weather related cancellations require 7 days notice or you will forfit your balance. We reserve the right to cancel due to dangerous weather conditions at any time. Q: Do you deliver to other cities? See bottom of page for more information A: Yes, we will service an approximate 20 mile radius free of charge to the customer. Anything past that radius is subject to an additional minimal fuel surcharge. If your zip code is not in our data bank, please call and ask for an estimated quote, and we will make every effort to service your needs. Q: Does the standard 8 hour rental time include your set up time? A: No. We will arrive early to your location and set up so you get the entire rental time you paid for to enjoy your party. We will never give you less hours than you paid for to allow your guests to enjoy your party or event unless, you make arrangements in advance with us to pick up your equipment early. An example would be a rented location or park with a time limit. Remember, we will be as flexible as we can to ensure you have a great experience. Q: When do you set up? A: That depends on our schedule load and routing for a particular day. We will always take your time request into consideration in advance so we can accommodate your event. Also, we are aware that certain special events, company outings, school events require more precise schedule awareness and we will discuss your scheduling in advance of the rental. Generally, we will arrive 1-3 hours prior to the scheduled rental time. If we have a heavy scheduled delivery day, we may need to set up as early as 4 hours in advance. If this is the case, we will call you in advance to confirm that someone will be at the party location. Q: We have rented some really dirty jumps from other companies in the past. Are they always that dirty? A: No. The jump should be very clean when you get it. Blast Off Party Rentals cleans and disinfects after every rental. We will not rent a unit to you that we wouldn't put our kids in prior to the rental. Q: Do we have to keep it plugged in the entire time? A: Yes and No. The blower maintains air in the inflatable that supports the unit the entire time. If unplugged or if the power is interrupted the unit will deflate slowly as part of the safety features, but must be evacuated immediately. That´s why we require an outlet within 100 ft. of the unit and supply commercial grade power cords. If the outlet exceeds 100ft. we offer gas generators at reasonable prices. If the winds exceed 25 mph the inflatable unit is deemed unsafe and must be unplugged and deflated to avoid damage to the inflatable and to the occupants. It is the customer's responsibility to deflate the unit to avoid damage in case of bad weather during the rental without exception! Q: What about parks? Do parks have electricity? A: We enjoy setting up events at parks, but some parks do not offer electricity. If you want to set up at a park and they do not offer electrical outlets within 100ft. of your setup location you must rent a gas generator. We offer rental generators at reasonable prices. Also, please notify us in advance of your choice of park because often cities and state parks require proof on insurance and state compliance prior to allowing set up in a park. We will take care of providing our paperwork and insurance to the city or state if required. However, it is always the customer's responsibility to apply for the location permit (this is free for Cleburne City) and if needed, that gas generators are allowed in the location they choose for setup. We must see the permit prior to setting up. Q: What payments do you take? A: We will accept most major credit cards, debit cards or cash. We are sorry, but we can not accept personal checks. If you are paying by cash, please have the exact amount available as our service representatives do not carry change. Q: Do you require a deposit? A: Yes. All orders require a minimum of a $30 Credit Card deposit. A larger deposit may be required if the order is a multi-unit order. Deposits are fully refundable if you cancel your order at least 3 days prior to your rental date. If you cancel with less than 3 days notice prior to your rental you will be given a raincheck that is good for 1 year from your date of rental. Please contact us if you need to make special payment arrangements prior to your rental. We will make every effort to accommodate unforeseen circumstances when possible as we want all our customers back again.
Q: How big are the jumps? A: Our inflatable units vary greatly in size depending on the unit you choose. Please note the space required for each inflatable (listed near the large picture) as some are very big and tall, and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be anchored down by stakes driven into the ground or the use of sandbags on hard surfaces and need room for the blowers and ramps. They can not be set up against walls or trees as this may damage the unit. The sizes listed with each jump include the space needed for stakes etc. Note we can not set up an inflatable unit under power lines. If you have stairs or a tiered backyard, please call our office to discuss options for set up. Q: What about the big jumps? Any special requirements? A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 700 pounds so we need a clear path with ample room. Q: What surfaces do you set up on? A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we cannot set up on any type of rock, stone or gravel surfaces as the constant rubbing will wear through the vinyl jumps and cause damage. Q: Can we see a copy of your contract and safety rules? A: Yes, there is a link in your receipt once you've begun ordering or you may contact our office in advance and we will email, fax or mail it directly to you. Q: Are we responsible for the unit if it gets a tear or damaged in any way? A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. However, if damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower, etc. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be a trained operator. Also, we offer renter's insurance on our website during checkout or you can call us if you have any questions. Q: What is your service area? A: We service Johnson County, Tx. and more: Acton, Alvarado, Arlington, Burleson, Blum, Cleburne, Crowley, Covington, Godley, Glen Rose, Grandview, Joshua, Keene, Lilian, Rio Vista, Venus, Still have a question? Call or Email: Robert@blastoffpartyrentals.com (817) 945-8765 |
